Privacy Policy

This Privacy Policy describes how Via 313 ("we," "us," "our," or "the Company") collects, uses, discloses, and protects your personal information when you visit our website at bbq-via313.rest, place orders through our platform, subscribe to our communications, or otherwise interact with our services. We are committed to protecting your privacy and handling your personal data with transparency, integrity, and respect.

Please read this Privacy Policy carefully. By accessing or using our website, placing an order, or engaging with our services in any way, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree with our practices, please discontinue use of our website and services immediately.

This Privacy Policy applies to all residents of the United States and is designed to comply with applicable federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other applicable U.S. federal and state privacy regulations.

1. About Us

Via 313 is a food service company operating a restaurant and online ordering platform. We offer a variety of food and beverage products to our customers, including dine-in, takeout, and delivery services. Our website, bbq-via313.rest, serves as the primary digital touchpoint for our customers to browse our menu, place orders, make reservations, and engage with our brand.

For any privacy-related inquiries, please contact us using the information provided below:

2. Information We Collect

We collect various categories of information depending on how you interact with our website and services. This information is collected directly from you, automatically through your use of our website, and in some cases from third parties.

2.1 Personal Information You Provide Directly

When you interact with Via 313 — whether by creating an account, placing an order, signing up for our newsletter, contacting us, or participating in a promotion — you may provide us with the following personal information:

• Identity Information: Your first name, last name, username, or similar identifier.
• Contact Information: Email address, telephone number, billing address, delivery address, and any other physical or electronic address you provide.
• Account Information: Username, password, account preferences, and order history.
• Order and Transaction Information: Details about the food and beverages you purchase, including items selected, quantities, special instructions, order timestamps, and payment details.
• Payment Information: Credit card numbers, debit card numbers, billing address, and other financial information necessary to process payments. Please note that we do not directly store complete payment card data; payment processing is handled by our third-party payment processors who maintain their own security standards.
• Communications: Any messages, feedback, reviews, inquiries, or other content you send to us through contact forms, email, social media, or other communication channels.
• Marketing Preferences: Your preferences regarding receiving promotional communications from us and your choices about how we use your information for marketing purposes.

2.2 Information Collected Automatically

When you visit our website bbq-via313.rest, we automatically collect certain technical and usage data through cookies, web beacons, pixels, log files, and similar tracking technologies:

• Device Information: Device type, operating system, browser type and version, screen resolution, hardware model, unique device identifiers, and mobile network information.
• Log Data: Internet Protocol (IP) address, browser type, referring/exit pages, date and time stamps, pages visited, time spent on each page, links clicked, and other standard web server log information.
• Usage Data: Information about how you use our website, including your navigation patterns, search queries within our site, menu items viewed, features used, and how you interact with our content.
• Location Information: General geographic location based on your IP address. With your permission, we may also collect precise GPS-based location data to facilitate delivery services.
• Cookie Data: Information collected through cookies, pixel tags, web beacons, and similar tracking technologies as described in Section 8 of this Privacy Policy.

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Social Media Platforms: If you connect your social media account or interact with our social media presence, we may receive information from those platforms, such as your public profile information.
• Analytics Providers: Data from analytics services such as Google Analytics that help us understand how users engage with our website.
• Delivery Partners: Information shared by third-party delivery services when you place an order through their platforms that are integrated with our services.
• Review Platforms: Publicly available reviews and ratings you have submitted on third-party platforms such as Yelp, Google Reviews, or similar services.
• Advertising Partners: Information about your interactions with our advertisements displayed on third-party websites and platforms.

2.4 Sensitive Personal Information

We do not intentionally collect sensitive personal information such as Social Security numbers, driver's license numbers, government-issued identification, racial or ethnic origin, religious beliefs, health information, or biometric data through our standard website operations. If you voluntarily disclose such information in a communication with us, we will handle it with the utmost care and in accordance with applicable law.

3. How We Use Your Information

We use the personal information we collect for a variety of purposes that are necessary to provide you with our services and improve your experience with Via 313. The specific purposes include:

3.1 Providing and Managing Our Services

• Processing your food orders, payments, and fulfilling deliveries or takeout requests.
• Creating and managing your user account and maintaining accurate records of your preferences and order history.
• Communicating with you about your orders, including order confirmations, status updates, and delivery notifications.
• Responding to your customer service inquiries, complaints, and feedback.
• Processing refunds, exchanges, and resolving disputes.
• Facilitating reservations and special event bookings at our restaurant locations.

3.2 Analytics and Service Improvement

• Analyzing usage patterns and trends to improve the functionality, design, and content of our website.
• Conducting internal research and analysis to understand customer preferences and improve our menu offerings.
• Monitoring website performance and diagnosing technical issues.
• Developing new products, features, and services based on user feedback and behavioral data.
• Measuring the effectiveness of our marketing campaigns and promotional activities.

3.3 Marketing and Communications

• Sending you promotional emails, newsletters, special offers, and updates about new menu items or events — but only where you have provided consent or where we have a legitimate interest and you have not opted out.
• Personalizing your experience on our website by showing you content and offers that are relevant to your preferences and order history.
• Delivering targeted advertising on third-party platforms based on your interests and interactions with our website.
• Administering loyalty programs, promotions, sweepstakes, and contests in which you choose to participate.

3.4 Legal Compliance and Security

• Complying with applicable laws, regulations, legal processes, and governmental requests.
• Enforcing our Terms of Service and other applicable agreements and policies.
• Detecting, preventing, and responding to fraud, abuse, security incidents, and other potentially harmful or illegal activities.
• Protecting the rights, property, and safety of Via 313, our customers, employees, and the general public.
• Maintaining appropriate records for tax, accounting, and regulatory compliance purposes.

4. Sharing Your Information with Third Parties

We respect your privacy and do not sell your personal information to third parties for their own independent marketing purposes. However, we do share your information with certain trusted third parties in the following circumstances:

4.1 Service Providers

We work with third-party service providers who assist us in operating our website and delivering our services. These providers are contractually obligated to use your information only as necessary to perform services on our behalf and to implement appropriate security measures. Our service providers include:

• Payment Processors: Companies that securely process credit and debit card transactions on our behalf.
• Delivery Partners: Third-party delivery services that fulfill food delivery orders.
• Cloud Hosting Providers: Companies that host our website and store our data on secure servers.
• Email Marketing Platforms: Providers that help us send marketing communications and transactional emails.
• Analytics Services: Companies like Google Analytics that help us track and analyze website traffic and user behavior.
• Customer Support Tools: Platforms that help us manage customer inquiries and support tickets.
• Online Ordering Platforms: Third-party systems that integrate with our website to facilitate online orders.

4.2 Business Transfers

In the event that Via 313 undergoes a merger, acquisition, reorganization, bankruptcy, sale of assets, or other corporate transaction, your personal information may be transferred as part of that transaction. We will notify you via email or prominent notice on our website if such a transfer results in a material change to how your personal information is used.

4.3 Legal Requirements

We may disclose your personal information when we believe in good faith that disclosure is necessary to: (a) comply with a legal obligation, subpoena, court order, or lawful governmental request; (b) enforce our Terms of Service or other agreements; (c) protect the rights, property, or safety of Via 313, our customers, or others; or (d) detect, prevent, or address fraud, security, or technical issues.

4.4 With Your Consent

We may share your personal information with third parties when you have given us explicit consent to do so, such as when you participate in a co-branded promotion, referral program, or integration with a third-party service that requires data sharing.

5. Data Security

Via 313 takes the security of your personal information seriously and implements a variety of technical, administrative, and physical safeguards designed to protect your data from unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• Encryption: We use Secure Sockets Layer (SSL) / Transport Layer Security (TLS) encryption to protect data transmitted between your browser and our servers. Sensitive information such as payment data is encrypted both in transit and at rest.
• Access Controls: We restrict access to personal information to employees, contractors, and service providers who have a legitimate business need to access such information. All individuals with access are subject to confidentiality obligations.
• Secure Payment Processing: Payment card data is processed by PCI-DSS compliant payment processors, reducing the risk of financial data exposure.
• Regular Security Assessments: We conduct periodic reviews of our data collection, storage, and processing practices to identify and address potential vulnerabilities.
• Incident Response: We maintain procedures to respond to data security incidents, including notification protocols in the event of a data breach affecting your personal information, as required by applicable law.

6. Your Privacy Rights

Depending on your state of residence, you may have certain rights regarding your personal information. We are committed to honoring these rights in accordance with applicable law.

6.1 Rights for California Residents (CCPA/CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

• Right to Know: You have the right to request that we disclose what personal information we collect, use, disclose, and sell about you, including the categories of personal information, the purposes for collection, and the categories of third parties with whom we share your information.
• Right to Delete: You have the right to request the deletion of personal information we have collected from you, subject to certain exceptions (e.g., where retention is required to complete a transaction, comply with a legal obligation, or for other permitted purposes).
• Right to Correct: You have the right to request that we correct inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale/Sharing: You have the right to opt out of the "sale" or "sharing" of your personal information as defined under the CPRA. We do not sell your personal information in the traditional sense; however, certain advertising activities may constitute "sharing" under the CPRA.
• Right to Limit Use of Sensitive Personal Information: You have the right to direct us to limit our use and disclosure of sensitive personal information to what is necessary to perform our services.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge you different prices, or provide a different level of service because you exercised your privacy rights.

6.2 General Privacy Rights for All U.S. Users

Regardless of your state of residence, you may exercise the following rights with respect to your personal information:

• Right of Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request that we update or correct inaccurate or incomplete personal information.
• Right to Deletion: You may request that we delete your personal information, subject to applicable legal requirements and legitimate business needs.
• Right to Data Portability: Where technically feasible, you may request that we provide your personal information in a structured, commonly used, machine-readable format.
• Right to Opt-Out of Marketing: You may opt out of receiving marketing communications from us at any time by clicking the "unsubscribe" link in any of our marketing emails or by contacting us directly at [email protected].

6.3 How to Exercise Your Rights

To exercise any of the rights described above, please submit a verifiable consumer request to us using one of the following methods:

• Email: [email protected]
• Website: bbq-via313.rest

We will verify your identity before processing your request to ensure the security of your personal information. We will respond to your request within 45 days as required by California law, with the possibility of a one-time 45-day extension if necessary. We may need to collect additional information from you to verify your identity and locate your records.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The specific retention periods we apply include:

When personal information is no longer required for the purposes for which it was collected and no legal retention obligation applies, we will securely delete or anonymize it. In some circumstances, we may anonymize your personal information so that it can no longer be associated with you, in which case we may retain such anonymized data indefinitely.

8. Cookie Policy

Our website bbq-via313.rest uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and deliver personalized content and advertising. This section provides a brief overview of our cookie practices.

8.1 What Are Cookies?

Cookies are small text files placed on your device by websites you visit. They are widely used to make websites work more efficiently, provide a better user experience, and supply information to website owners.

8.2 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the basic functioning of our website, including maintaining your session, keeping items in your shopping cart, and enabling secure login.
• Analytics and Performance Cookies: Help us understand how visitors interact with our website by collecting aggregate, anonymized data about pages visited, time spent, and errors encountered. We use tools such as Google Analytics for this purpose.
• Functional Cookies: Allow our website to remember your preferences (such as your location or saved addresses) to provide a more personalized experience.
• Marketing and Advertising Cookies: Used to track your visits across websites and build a profile of your interests to deliver relevant advertisements. These are typically set by our advertising partners.

8.3 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or be notified when new cookies are set. Please be aware that disabling certain cookies may affect the functionality of our website and limit your ability to use some features. For more detailed information about our cookie practices, please refer to our full Cookie Policy available on our website.

9. Children's Privacy

Via 313 does not knowingly market to, solicit, collect, or maintain personal information from individuals under the age of 18. If you are under 18 years of age, please do not use our website, create an account, or submit any personal information to us.

If we become aware that we have inadvertently collected personal information from a child under the age of 18 without verifiable parental consent, we will take immediate steps to delete that information from our records. If you believe that we may have collected information from a minor, please contact us immediately at [email protected].

Our practices are consistent with the requirements of the Children's Online Privacy Protection Act (COPPA), which prohibits the collection of personal information from children under 13 years of age without verifiable parental consent. We go beyond this minimum standard by restricting our services to users aged 18 and older.

10. International Data Transfers

Via 313 is based in the United States, and our website and services are primarily directed at users located within the United States. By using our website and providing us with your personal information, you acknowledge and agree that your information may be processed, stored, and transferred within the United States.

If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored in, and processed in the United States, where data protection and privacy laws may differ from those in your country of residence. The United States may not offer the same level of data protection as your home jurisdiction.

By using our services and providing your personal information, you consent to the transfer of your information to the United States and its processing in accordance with this Privacy Policy. We take reasonable steps to ensure that appropriate safeguards are in place when transferring personal information internationally, consistent with our legal obligations.

11. Third-Party Links and Services

Our website may contain links to third-party websites, services, social media platforms, and applications that are not owned or controlled by Via 313. This Privacy Policy applies only to our website and services. We have no control over, and assume no responsibility for, the privacy practices of any third-party sites or services.

We encourage you to review the privacy policies of any third-party websites or services you visit before providing any personal information. The inclusion of a link on our website does not imply our endorsement of the linked site or its privacy practices.

12. Do Not Track Signals

Some web browsers transmit "Do Not Track" (DNT) signals to websites. At this time, there is no universally accepted standard for how websites should respond to DNT signals. Currently, our website does not respond to DNT signals. However, you can manage your privacy preferences through your browser's cookie settings as described in Section 8 of this Privacy Policy.

13. Your California Privacy Rights — Additional Disclosures

In addition to the rights described in Section 6, California residents are entitled to the following disclosures under the CCPA/CPRA:

13.1 Categories of Personal Information Collected in the Past 12 Months

13.2 Shine the Light Law

California Civil Code Section 1798.83, known as the "Shine the Light" law, gives California residents the right to request information about how businesses share certain types of personal information with third parties for their direct marketing purposes. If you are a California resident and would like to make such a request, please contact us at [email protected].

14. Filing a Complaint with a Data Protection Authority

If you have concerns about how we handle your personal information and you are not satisfied with our response, you have the right to file a complaint with the appropriate regulatory authority.

14.1 California Residents

California residents may file a complaint with the California Privacy Protection Agency (CPPA), the agency responsible for enforcing the CPRA:

14.2 Federal Consumer Protection

For issues related to unfair or deceptive trade practices under the Federal Trade Commission Act (FTC Act), you may file a complaint with the Federal Trade Commission:

14.3 State Attorney General

Residents of any U.S. state may also contact their State Attorney General's office to file a complaint or seek information about their privacy rights. Contact information for your State Attorney General can be found at www.naag.org.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, applicable law, or for other operational, legal, or regulatory reasons. When we make material changes, we will notify you by:

• Posting the updated Privacy Policy on our website at bbq-via313.rest with a revised "Last Updated" date;
• Sending an email notification to the address associated with your account (where applicable); and/or
• Displaying a prominent notice on our website for a reasonable period following the update.

Your continued use of our website and services after the effective date of the revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us. We are committed to addressing your concerns promptly and transparently.

When contacting us regarding a privacy request or inquiry, please include your full name, email address associated with your account, a description of your request or concern, and your state of residence. This information will help us process your request as efficiently as possible.

We will make every effort to respond to your inquiry within 10 business days. For formal rights requests (such as access, deletion, or correction requests), we will respond within the timeframes required by applicable law.

This Privacy Policy was last updated on May 14, 2026. © 2026 Via 313. All rights reserved.